Terms of Service

Last updated: September 2026

These Terms of Service govern the use of Clinvoo by clinics, doctors, healthcare assistants, and patients. By using the platform, you agree to be bound by these Terms.

1. Service Description & Clinical Products

Clinvoo is a software-as-a-service (SaaS) platform providing cloud-based practice management, scheduling, and administrative documentation software. Our platform facilitates:

• Digital practice management, appointment scheduling, and real-time public queue tracking
• Dual-input clinical documentation: supporting both direct manual keyboard entry and ambient audio dictation
• Digital E-Prescriptions & medication schedules (dosages, strengths, administration routes, and frequency timings)
• Laboratory blood test and diagnostic investigation requisitions
• Radiology scan and medical imaging request vouchers (X-Ray, CT scan, MRI, Ultrasound)
• Doctor clinical guidance, dietary recommendations, lifestyle instructions, and follow-up directives
• Patient communication tools and appointment modification capabilities

Clinvoo provides technical and administrative infrastructure only. Clinvoo is not a medical clinic, pharmacy, diagnostic laboratory, imaging center, or healthcare provider, and is not a certified medical device.

2. Physician Authorship & No Medical Advice

Clinvoo does not practice medicine, provide medical advice, or deliver medical care. You, as the licensed healthcare professional, retain sole, final, and non-delegable clinical authority:

• Sole Authorship: The attending doctor is the sole legal author of every diagnosis, e-prescription, lab order, imaging requisition, and lifestyle instruction issued through the platform
• Unverified Draft Status: All AI-structured consultation notes, transcription summaries, and automated suggestions are unverified administrative drafts that require mandatory review
• Independent Verification: Doctors must independently verify, edit, and approve all drug dosages, clinical orders, and patient records before saving, issuing, or printing
• Reference Aids Only: Automated medication concentration badges, generic drug suggestions, and contraindication flags are informational reference aids only and never substitute for physician judgment

All clinical, diagnostic, and therapeutic decisions are made solely by licensed medical practitioners under their professional medical license.

3. Responsibilities & Consent

Clinics & Doctors

Clinics and doctors are responsible for:

• Informed Recording Consent: Securing all necessary verbal or written patient consents prior to initiating ambient audio recording during clinical consultations
• Clinical Accuracy: Reviewing and ensuring absolute accuracy of all patient diagnoses, drug dosages, and clinical orders before saving or issuing them
• Assistant Account Accountability: Supervise and assume full legal responsibility for all actions and data entries performed by clinic assistants under their account
• Regulatory Compliance: Ensuring their practice strictly adheres to all applicable healthcare regulations and medical ethics laws in Egypt

Patients

Patients are responsible for providing accurate contact and health information and communicating directly with their attending physician regarding medical advice.

4. Independent Pharmacies, Laboratories & Centers

• Clinvoo may facilitate connecting patients with independent partner pharmacies or diagnostic centers only upon patient request
• Clinvoo does not manufacture, sell, dispense, or deliver medications, nor does it collect blood samples or perform radiological imaging
• Independent pharmacies, laboratories, and radiology centers operate autonomously and bear sole professional responsibility for prescription fulfillment, lab test accuracy, and imaging execution

5. Communication Consent & WhatsApp Templates

By booking an appointment or providing contact details, patients consent to receive service-related transactional communications regarding their visits and vouchers.

Clinvoo enforces a utility-only messaging policy: when a doctor saves a consultation, a one-time e-prescription voucher template may be sent. If neglected or closed by the patient, no unsolicited marketing follow-ups are sent.

6. Limitation of Liability

To the maximum extent permitted by law, Clinvoo is not liable for:

• Medical outcomes, treatment decisions, misdiagnoses, or clinical omissions made by healthcare practitioners
• Inaccuracies, errors, or omissions in AI-generated transcription drafts or clinical suggestions
• Prescription dispensing mistakes, drug substitutions, pricing issues, or delays by independent pharmacies
• Laboratory analysis discrepancies, test execution errors, or radiological scan interpretations
• Temporary service interruptions caused by third-party infrastructure (such as WhatsApp APIs, cloud hosting, or database networks)

7. Account Suspension & Misuse

Clinvoo reserves the right to suspend or terminate accounts that enter fraudulent records, violate medical licensing requirements, or misuse platform infrastructure.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Egypt.

9. Contact

For legal inquiries regarding these Terms:

Email: a.saeed@clinvoo.com